Terms of Use

1. Scope

These terms govern your use of Tulostan.fi and the related 3D printing, 3D modeling, and 3D scanning services provided by the service provider identified above (“we”, “us”). By placing an order you accept these terms.

2. Account and Access

You are responsible for keeping your account information accurate and your login credentials confidential. You must notify us without undue delay if you suspect unauthorized access to your account.

3. Orders, Pricing and Payment

Prices shown at checkout include applicable Finnish VAT unless otherwise stated. Accepted payment methods are presented at checkout. Payments are processed by Stripe. An order becomes binding once payment is successfully authorized and you receive an order confirmation by email.

5. Customer Content and Intellectual Property

You confirm that the files, models, drawings and references you submit do not infringe third-party rights (including copyright, design rights, trademarks or patents) and comply with applicable law. You remain the owner of your content.

You grant us a limited, non-exclusive license to use your files solely for the purpose of fulfilling your order, including preparing print files, slicing, printing, quality control and delivery. We do not use your files for any other purpose and we do not share them with third parties except processors acting on our behalf.

You are solely responsible for the content you submit.

6. Delivery and Fulfillment

Unless otherwise agreed, we deliver within 30 days of the order confirmation. Delivery estimates shown at checkout are indicative and actual timing may vary due to production load, carrier timing, or force majeure conditions. If delivery is clearly delayed beyond what is reasonable, you may set an additional reasonable period and, if we still fail to deliver, cancel the order and receive a refund in accordance with mandatory consumer protection rules.

7. Defects, Warranty and Consumer Rights

If the delivered part is defective (for example wrong dimensions caused by us, clear production error, damage during shipping), please contact info@tulostan.fi without undue delay after noticing the defect. We will reprint, repair, refund or otherwise resolve the issue in accordance with the Finnish Consumer Protection Act (Kuluttajansuojalaki 5 luku).

Your statutory consumer rights are not limited by these terms. This section does not cover defects caused by errors in the file you submitted, by tolerances inherent to the chosen 3D printing process, or by normal wear and tear.

8. Limitation of Liability

To the extent allowed by mandatory law, our liability for indirect or consequential damages is excluded, and our total liability is limited to the paid order value. Nothing in these terms limits our liability for death, personal injury, gross negligence, intentional misconduct, or for any other liability that cannot be limited or excluded under mandatory consumer protection law.

9. Service Availability

We may modify or suspend parts of the service for maintenance, security, operational, or legal reasons. We aim to keep downtime to a minimum and communicate significant changes in advance where possible.

10. Complaints and Dispute Resolution

Please send complaints first to info@tulostan.fi so that we can try to resolve the matter directly. As a consumer, you can also contact Finnish Consumer Advisory Services (Kuluttajaneuvonta, kkv.fi/kuluttajaneuvonta) or refer the dispute to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta, kuluttajariita.fi).

The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.

11. Governing Law and Jurisdiction

These terms are governed by Finnish law. A consumer may always bring a claim before the court of their place of residence within the EU. Mandatory consumer protection rules of your country of residence are not affected by this clause.